About our Services

Introduction:

ZONGHENG3D respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy applies to collection, usage, storage, and transit of data via our Websites (for example, zongheng3d.com, cloud.zongheng3d.com, support.zongheng3d.com, or any website on which this notice is posted), through any communications you have with us, and through the ZONGHENG3D Cloud mobile application (collectively referred to as “our Services”). We do not knowingly attempt to solicit or receive information from children.

Third-Party Links:

Our Websites may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. When you visit a page that includes one of these sharing tools, the third-party company that operates the tool may be collecting information about your browser, device, and online activity through its own tracking technologies and subject to its own separate privacy policy. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Websites, we encourage you to read the privacy notice of every website you visit.

ZONGHENG3D Websites:

The ZONGHENG3D Websites are meant to provide individuals with information about the ZONGHENG3D company, its products, services, and other information related to 3D printing. We provide this site to help educate our consumers and to communicate with them if necessary. Through our Websites, we may collect information about you. This policy discusses how we handle that information.

ZONGHENG3D Cloud (cloud.zongheng3d.com):

ZONGHENG3D Cloud is an online platform that allows users like yourself to connect your ZONGHENG3D Cloud-enabled 3D printers for more efficient handling of your print tasks. We provide intelligent workflow solutions so that you can effectively manage your print jobs anywhere. In doing so, we collect and receive personal information about you. This policy discusses how we handle that information.

How We Collect and Use (Process) Your Personal Information:

We collect several different types of personal data, which is information relating to an identified or identifiable natural person, from you depending on how you interact with our Services. Some of the personal data we request from you is required in order for you to use our Services, including ordering products and/or services through them. If you do not wish to provide such personal data to us, you are not obligated to, but you may not be able to use particular features of our Websites, including ordering products, as a result. Below are some examples of where and how we collect personal data from you.

1. Signing Up For An Account: When you sign up for an account, we collect your email, name, phone number, and a password that you create for account security purposes. You also confirm that you are over the age of sixteen (16) years old. We use this information to confirm that you are competent to agree on our legally binding agreements, for communication purposes, and to ensure the security of your account. We do not share account information with any third parties.
2. Purchasing a Product: When you attempt to order a product offered on our Websites, we collect your email address, shipping address, billing address, payment card or account information, and other payment information and keep a history of your purchases. We use this information for purposes such as to process your orders, to better assist you when you visit or contact us in the future, as well as to improve our product offerings when we send you information about these in accordance with this Privacy Policy.
3. Submitting a Ticket: As a support feature to our customers, we allow you to submit a ticket with us regarding product support. When doing so, we request that you provide us with certain information, including your email address, country of location, the model and serial number of the printer you are referencing, and any other information you may provide related to the support request.
4. Emailing Us: You may email us with questions, comments, or requests at the emails provided. When you do, we process your email address and any information you provide in the email to help respond to your email.
5. Order Status: You may look up your order by entering your order number and email into the form provided. We use this information to check on your order status and to provide you with information about your order.
6. Signing Up For Newsletters: When you sign up for a newsletter, we process your email address to provide you with the newsletter email. You can unsubscribe at any time by clicking the unsubscribe button contained in the email or by contacting us at [email protected].
7. Providing Feedback: We also allow our visitors to share feedback with us. You may choose whether or not to provide feedback, but if you do, we will collect that information and use it to understand and consider the feedback given, to act on or in response to any feedback given, to respond to your feedback, or in any other way we may deem appropriate.
8. Creating a Team: When you create an Account, you have the option to create an individual or company “Team” account. When doing so, you are asked to provide a team name, the company name (if applicable), an email to which the Team account can be bound, and a team account password.
9. Uploading Files: If you choose to upload files to the ZONGHENG3D Cloud platform, we will collect and store those files on our servers or on those of our service providers.
10. Automatically When Using the Websites: As is typical of most other websites, the Websites collect certain information automatically and store it in log files.
11. Cookies: Our Website uses cookies to distinguish you from other users. A cookie is a small file placed on the hard drive of your computer.

Use of Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site.

Disclosure of Your Information: We do not sell, rent, or lease customer data to third-parties. We may disclose personal information that we collect or you provide as described in this privacy policy.

Choices About How We Use and Disclose Your Information: We strive to provide you with choices regarding the personal information you provide to us.

Accessing and Correcting Your Information: You can review and change your personal information by logging into the ZONGHENG3D Cloud and visiting your account profile page.

Data Security: We have implemented appropriate technical and organizational security measures to protect your personal information from inadvertent or unauthorized access, use, disclosure, alteration, or destruction.

Data Storage and Retention: Your personal data is stored by us on our servers, and on the servers of the cloud-based database management services we engage in, located in the United States.

Visitors From Outside the United States: If you are visiting our Websites from outside the United States (“U.S.”), any information you voluntarily provide via the ZONGHENG3D Cloud Websites and/or app, and any technical information from the browser of your computer, tablet, or mobile device will be transferred out of your country and into the U.S., where we are located.

Visitors From the European Union: We are the data controller for any personal information provided via the ZONGHENG3D Cloud platform.

How to Exercise These Rights: You can exercise these rights by contacting us as explained at the end of this Privacy Policy.

Changes to Our Privacy Policy: It is our policy to post any changes we make to our privacy policy on this page.

Contact Information: ZONGHENG3D welcomes your questions or comments regarding this Privacy Policy. If you believe that ZONGHENG3D has not adhered to this Privacy Policy, please contact ZONGHENG3D.

Email: [email protected]
Phone: +86 13727851624